Landline and Broad Band
The Customer’s Issue
The calls were crackling; the customer could not answer calls from both sites at one location. Additionally their system had limited features. On closer inspection we also felt significant cost savings would be possible.
How we solved it?
First we sent our cabling expert to diagnose the cause who identified poor quality connections and damaged cables. We replaced the cables and installed fibre optic broadband and our phone system. The crackling stopped.
The second issue was the inability to receive calls from their Edgware Office at the Mill Hill Office. This issue was solved with our new system. Following the recommended move from a traditional system to VOIP Cosway has benefited from substantial cost savings.
Additionally the features were limited, and responses to basic requests from customer services were very slow with our customer’s previous provider. Our customer now enjoys the benefit of auto attendant, music on hold/advertising in addition to voice recording as additional benefits for their business. The first point of contact for their customers has now been made more efficient, more professional sounding and increased the ability to promote their business. Internally, the business is now linked together as one.
What is the increased cost? Nothing. We provided the business with 10 handsets with a value of £150 each free of charge. There was zero capital outlay for hardware.
Our Customer Commented
“Customer Service – Very good from start to finish. Process explained clearly and the actual job carried out quickly and efficiently. All staff we met were very helpful and very professional.
The Product – Excellent. Looks much better than before. Saving us money every month and should last us many years.
The Company – Great Company. Would use them again and recommend them to friends.
Recommendation – Definitely 100%”