Existing VOIP system not working.
The Customer’s Issue
The customer had not been receiving calls consistently, calls were crackling and broad band was painfully slow at times. Simply put, not really effective as a professional business solution.
How we solved it?
First we tackled the crackling calls by installing a dedicated Broadband line to manage the voice traffic (calls) & installed a separate high speed fibre optic broadband line for the computers.
We then listened to our customer’s particular needs. Upon hearing that our customer frequently travels abroad we proposed the Horizon mobile app. This enabled our customer to make free calls abroad whilst displaying a local UK office number. Our customer was delighted with this feature.
Our Customer Commented
“We already had a VOIP system but we were unhappy with the quality of the calls as well as the cost. We were a little nervous about going from one VOIP system to another but you and your team made the whole process really easy for us.
We are delighted with the new phones, the call quality and additional services, all at a competitive price.
In particular we would like to thank our Account Manager Cem, who has been very patient and is a pleasure to deal with.
We look forward to recommending you to friends and contacts”.
Call us on 0345 370 5000 or email on firstname.lastname@example.org if you have an office move looming or any other business communication queries.