As a small business owner you know that your phone number is essential to your business and you have invested a lot into it over time. Known to your existing customers and widely advertised to attract new ones, to be without it is unimaginable.
PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price.
PhoneLine+ can be accessed on a choice of devices including computers, tablets, mobile phones and IP handsets, or we can provide an adaptor for your current phone, so there is no need to invest in new equipment unless you want to.
It supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more, PhoneLine+ provides extra features designed to make your life easier.
Why do you need it?
The legacy, public-switched telephone network is being turned off, so to keep your phone and your number working you need to move to the new network, where voice calls are delivered using the same infrastructure as data using VoIP (Voice over Internet Protocol) technology.
Save time and work smarter
Be more productive with PhoneLine+
In developing PhoneLine+, we spoke to hundreds of small businesses about their biggest daily challenges and the results spoke for themselves; time, or rather lack of time, is the single biggest challenge. Managing time better and more productively was at the top of the wish list and any investment in communication tools and technology is expected to deliver tangible results in this area. So, having a business phone that works every time, where you want it, and puts customer and call information in front of you in an intuitive way, would be a huge advantage. PhoneLine+ delivers in all these areas and more.
Designed with care
PhoneLine+ is easy and intuitive to use
We know that you don’t have time to waste reading lengthy instruction manuals to learn how to use your new phone service, so PhoneLine+ has been designed with a simple user interface. When loaded on a laptop, tablet or mobile, the interface uses familiar menu structures and icons throughout, and to make life easy the most frequently used functions can be found on the home page.
PhoneLine+ offers all the key features
of a traditional telephone line including Voicemail, Call Divert, Call Hold, Contact Directory, Call Transfer, Call Forwarding and Number Withholding.
Sign-up, create a password and download PhoneLine+ to your device of choice. Start making and receiving calls and managing your customer experience.
Out of Hours
With PhoneLine+ you can set your Out of Hours profile for every day of the week, and you can have an Out of Hours message that is specifically for when you are closed rather than unable to answer a call.
Manage more than one number
With PhoneLine+ you can have more than one phone number per subscriber, so you can choose to use dedicated numbers for different functions. This means that you can anticipate the reason for the call and answer accordingly, giving the impression of being a bigger business.
Use the built-in reporting to see your call patterns and usage trends, check that calls are being answered in your absence, and monitor progress against your goals which could include optimising your availability. Reports can be filtered by time period, users and numbers, or you can create and download a report to suit a specific need.