Insurance

 

5* Mobile Phone Insurance

damaged phone Sentinel Aftercare
5* Mobile phone cover with Sentinel Aftercare

Mobile Phone & Tablet Cover

Mobile phones and tablets are covered by the manufacturer’s warranty for 12 months which covers faults. Additionally with Sentinel Aftercare, we offer the following cover against:

  • Theft
  • Loss
  • Accidental Damage (Including liquid damage)
  • Mechanical Breakdown (Outside of manufacturer’s warranty period)
  • 90 days Worldwide Cover

Prices are below, click the thumbnail image below to expand:

Mobile phone cover

iPhones

£8.99 per month

  • iPhone 7, 7 Plus
  • Excess fee £100

£9.99 per month

  • iPhone 8, 8 Plus, XR & iPad Pro 11″
  • Excess fee £100

£11.99 per month

  • iPhone 11
  • Excess fee £120

£14.99 per month

  • iPhone 11 Pro & iPad Pro 12.9″
  • Excess fee £120

£15.99 per month

  • iPhone 11 Pro Max
  • Excess fee £150

All other Mobile Phone and Tablet brands

£5.99 per month

  • For mobile phones (excluding iPhone) and tablets Up to the value of £200
  • Excess fee: £50.00

£7.99 per month

  • For mobile phones (excluding iPhone) and tablets Up to the value of £500
  • Excess fee: £75.00

£9.99 per month

  • For mobile phones (excluding iPhone) and tablets up to the value of £750
  • Excess fee £100

£12.99

  • For mobile phones (excluding iPhone) and tablets up to the value of £999
  • Excess fee £100

 

What to do if your mobile phone or tablet is stolen or damaged?

In the event of theft within 24 hours of discovering the incident, notify The network you are connected to Vodafone: 0808 0996776; O2: 0800 9777337; EE: 0795 396 6250

Contact the appropriate local Police authorities and obtain an incident number.

Within 48 hours of discovering the incident contact the Administrator on 0345 370 5000, who will forward a claim form for completion, which must be completed as soon as is reasonably possible and in any event within 30 days of notifying the claim.

Once the claim form is received the Administrator assesses the claim and authorises replacement equipment if approved. Once approved an excess payment of £50 (for handsets with a value of less than £200 excluding iPhones) or £75 (for handsets  up to £500 excluding iPhones) or £100 for handsets less than £999 excluding iPhones or see above for the relevant excess for iPhones and other Apple products covered.

If you have any queries regarding this Direct Debit, please call the Administrator on 0345 370 5000.

This policy is administered by The Cellphone Store Limited T/A Comms Connect.

If I want to take this Insurance out?

Simply contact your personal account manager at Comms Connect and they will step you through the set up. It would be useful to have your IMEI number, your mobile number and direct debit details to hand to enable us to complete the process.

Below is the direct debit mandate form, Sentinel Aftercare PDF:

Sentinel Aftercare Direct Debit Mandate Comms Connect

Please see the Sentinel Aftercare terms and conditions below:

Sentinel Aftercare Terms and Conditions

 

Photo by Hardik Sharma on Unsplash