Storm damage, such as that experienced in 2014, can leave homes and businesses without a working phone. In some areas service was down for weeks, leaving local firms substantially out of pocket. Bad weather incidents cost an average in excess of £50,000. Additionally there are many other sources of disruption from criminals steeling copper cable, to technical failure or accidents. It is estimated that four fifths of businesses that suffer a major disaster go under within a year!
A CMI survey in 2013 identified loss of telecommunications was highlighted by more than half the managers it surveyed; indeed it represented their third biggest worry after loss of IT and loss of access to premises.
Some businesses, small businesses in particular, mistakenly believe that protection against disasters is too expensive or complex to achieve, this can prove to be a false economy.
A hosted telephony solution or using SIP trunking means that calls are managed in the cloud as opposed to a physical switchboard. This functionality enables diverts to alternative offices to be activated or alternative numbers used.
If there is a sudden power outage you can re-route calls through the portal to keep your business running. At Comms Connect we provide an alternative number for you when our IT department sets up the system. It’s taken care of.
A reputable provider such as Comms Connect will be able to give you documentation about their disaster recovery planning.Disaster Recovery Plan (PDF)