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Technical Support

We are utterly dependent upon fast effective technical support to keep our businesses running. A day without connectivity is a lost day.

The reason we re-branded in 2017 is to recognise the additional technical support our growing company can offer. We have expanded from mainly mobile to a true business communications company able to support the full spectrum of your requirements.

Our customers stay with us as they know we will respond quickly; efficiently and resolve the issue. There is absolutely no waiting in a long queue for a call centre operator; you call us and we take it from there.

Customers have often started by purchasing business mobiles from us; they then add more products due to the support we provide. We are often able to provide remote technical support to resolve technical issues. Comms Connect resolve over 90% of technical issues over the phone.

Our customers commonly have an instant response when calling to report a fault. 74% of faults reported to our IT department are successfully resolved within an hour.

  • VOIP customers usually receive faulty handset replacements within 48 hours.
  • We have an out of hours email service for emergencies.
  • On site response available by arrangement.

To read more about what our tech team regularly do to help our customers see our case studies with overviews of office moves, solutions to ongoing erratic call quality, unstable connections or outdated technology. The case studies include  options to save the customers substantial amounts of money with upgraded products. See case studies where the customer achieves improved hardware with zero capital outlay!

Technical Directors/Managers

If you would like to discuss a project, office relocation, linking multiple locations nationally or internationally contact us for a no obligation chat. We are here to help.

 

Call: 0345 370 5000 and select the technical support option.
At Comms Connect we have fast access to technically expert staff: