Hosted VoIP + Akixi Call Management

  VoIP Phone System - Akixi Logo

 Akixi = The Ultimate Business VoIP Phone System

Horizon

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Horizon Phone System is a complete business VoIP phone system. Hosted in the cloud, Horizon provides easy control of your fixed and mobile calling.

A full-control portal lets administrators manage and configure to your exacting needs.

Supported with software updates, new features and your route to unified communications.

Benefits of using Horizon

  • A flexible system that enables home working
  • Multi-site without buying extra phone systems
  • Scale your operation with more or fewer connections
  • Resilient to interruption as calls will be re-routed anywhere you need them, fast
  • Choose any phone numbers you like from Scotland to Cornwall or Premium numbers
  • Safe in the knowledge your system is secure by monitoring user call patterns

Features

  • Call Recording, internal, inbound and outgoing See details and prices
  • Super range of handsets and devices
  • Mobile client app twinned with your desk phone
  • Multiple hunt groups to handle route the calls to the right place
  • Total control with an intuitive portal
  • Choose your sounds!

 

 

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Horizon Collaborate

Horizon Collaborate

Horizon Collaborate improves productivity by increasing team working. Enhanced communication tools to collaborate and work wherever they might be.

Unified Communications
Video calling
Instant conferencing
Instant messaging
Presence

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Horizon Call Centre

Horizon Call Centre

Perfect for dealing with inbound calls, from the smallest to the largest call centre. Managed from an intuitive web-portal.

Inbound call management
Call Queue
Assign to agents
Assign to supervisors
Total control with an intuitive portal

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Akixi

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Akixi is the new “go with” tool to enable in-depth and complex reporting.

Being able to analyse call data, particularly for call centers, to ensure the greatest amount of revenue is generated. A visual representation of key measures used as an instant reporting tool so that others within your business can see results.

There are three levels of commitment:

Akixi Lite

This is a basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports. Cradle to grave call reporting. Trend analysis in intervals such as half-hourly, per day, per week or per month.

Akixi 1000

A business dashboard that helps you manage your telephony resources and usage cost. Akixi 1000 provides real-time call analytics. Scrutinise your customers, supplier contacts and staff in real time. Desktop wallboard included.

Akixi 2000 

Complete contact centre tool allowing you to manage your staff, campaigns and resources . Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard included.

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Akixi Wallboard

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Akixi Features

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Akixi

Lite

1000

2000

Historical Call List
Calls By Half Hour Interval
Calls By Day/Week/Month
Calls By Telephone Number
Unreturned Lost Calls
Extension List  cross
Extension BLF – Presence
Trunk Interface List
Calls By DDI
Active Call List
1000 Wallboard
External Content
Hunt Group List
DND Extension List
ACD Agent List
ACD Agent BLF
ACD/DND Activity Log
ACD N/A Code Usage
Calls By Account Code
2000 Wallboard

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Speak to our experts about the features, costs and Options

Our customers stay with us knowing we will respond fast, and resolve any issue. No waiting in a long queue for a call centre operator; you call us, and we take it from there.

Consulting
Experienced account managers help you simplify the complex. Speed up implementation, and save you money.

Design & Installation
Comms Connect gets you up-and-running. Working with you side-by-side or a complete installation service from start to finish, our engineers know how to get it done.

Support
Choose the support service to suit your business. We deliver cost-effective support to ensure reliability and availability of your communications.

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Comms Connect business consultants spend quality time with you.
They learn about the communications you need now and for future growth.

 

Tel: 0345 370 5000
or email contactus@commsconnect.co.uk

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VoIP Phone System FAQ’s

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VoIP works by sending “packets” of data (the voice signals) that include the caller’s and receiver’s IP addresses. Packets are passed back and forth at exceptionally high speeds to allow for a free-flowing conversation. These data packets provide the ability to hold far more information than ever before.

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VoIP historically had a poor reputation for stability, today the situation is vastly improved. So long as the system is correctly installed and managed.

There are three critical areas to ensure you enjoy all the benefits of reliable VOIP:

  • Choose a good solution such as Gamma Horizon
  • Your Broadband Connection (talk to us about this)
  • Set up, i.e. configuration of the system through Comms Connect

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The big advantage of VoIP Phone System from Comms Connect is free calls. Calls are handled more efficiently. You have an easy access portal which provides useful information about your telecoms.

Our system is packed full of features, such as Call Queuing and Hunt Groups plus some other great options our clients are truly in control of their calls 24/7.

Twinning is another popular feature. This is controlled from the portal on each handset, this is useful if you need to leave the office and want to continue to receive calls. Calls will ring on both your handset and your mobile phone at the same time so you can answer whichever phone is to hand wherever you are. Simply switch this feature on or off from the portal.

Staff can benefit from useful features such as Call Record and Statistics to manage their workload and improve performance.

Other features include:

  • Voicemail to email
  • Auto attendant
  • Call recording
  • Call waiting
  • Music on hold
  • Assign calls to cost centres using account codes
  • Company directory
  • Call recording
  • Call history

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Yes. Hunt groups are very popular with companies managing a high number of inbound calls. It is an easy way of distributing calls from a single number to a group of operators.

Regular
If a landline/mobile call is busy, then the call diverts to the next available option.

Circular
Circular hunt group sends the incoming calls to users according to their position in the list. After a call has been answered, the next call will be answered by the second person on the list following the user who answered, then the third person and so on.

Most Idle
Calls are sent to whichever line has been idle the longest.

Weighted calls
Weighted calls are passed to your best agents first, then if busy then calls are passed to the next agent and so on.

All simply controlled from an online portal.

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Use the dashboard to make amendments. It is easy to add and edit users, manage voicemails and welcome messages whilst monitoring usage and recorded calls.

The Dashboard enables clients to monitor:

  • The number of calls received
  • The length of time spent on calls
  • Who is making the calls
  • The number of calls
  • Call outcome (answered, missed, geographical location etc.)

This is shown in easy to use graphics

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As soon as new features are developed and released you will benefit. As well as upgrades and optional integrations with third-party applications.

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This is an option that grows with you. With hosted VoIP you never have to worry about the capacity of a dedicated communications center (PBX) handling the routing of your calls. All the hardware is managed in the cloud, so you can expand your business communications to your heart’s content.

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We are happy to have a chat with you to understand what you need and send you prices and information.

Call 0345 370 5000 or email contactus@commsconnect.co.uk to find out more.

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Tel: 0345 370 5000
or email contactus@commsconnect.co.uk

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We evaluate your needs and recommend a bespoke solution, tailored to your business.

Looking for a VoIP business solution now is a wise choice.

Making calls over VoIP is cheaper than any traditional landline service.

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Business Phone Systems

Business phone systems have evolved. VoIP (voice over internet protocol) is the new normal. Offering free calls and exceptional features. Connecting your workforce through desktop handsets, soft-phones or mobile phone app. A single number for wherever they may be.

IP Telephony, also known as Internet calling, is replacing ISDN phone systems. Across the UK thousands of businesses are now making calls over the internet.

Comms Connect is a leading business VoIP provider. We test, design, supply, maintain and support VoIP business phone systems. Working with hundreds of local business from small office systems to multi-site enterprise solutions.

There are two main solutions: Hosted or On-Premise. Each having their own unique benefits and features:
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Hosted VoIP

A cloud system, sometimes called hosted phone system, uses the internet to connect all your extensions. To each other and the public phone network. There is no actual physical phone system hardware on site (apart from the phones). Total flexibility from a system that connects from anywhere with an internet connection.

Other benefits include:

Managed – remotely managed by the hosting company.
Bespoke – configure individual user interfaces with special features.
Multi-site – employees can hot-desk or work from home.
Always Up to date – software and hardware updates are pushed to your devices
Call recording – now it’s so easy to prove who said what. See more information and prices HERE.
Choose your sounds! The fun part is HERE.

Most small to medium size business prefer this solution. A single point of contact to manage all your telecoms requirements. from extra handsets to changing configuration. There is no need for additional IT skills or software for your business to manage.

With a hosted phone system you pay a license fee per user. In the long term, it can prove less cost-effective than an on-site solution. You must also consider your internet speed, as every call made is via the hosting company. Even internal calls, and voicemail.

We explain the importance of this to our clients. Step them through it and as a result, our Hosted VoIP clients are delighted with the benefits of VoIP.

See the diagram below demonstrating the connection between the key elements:

Our hosted solutions include:

Horizon + Akixi

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On-site phone system

A PBX (Private Branch Exchange) creates a local IP network to manage your phone calls. Perfect for larger businesses supporting 5 to 3,000 users across 150 locations, in a single network

Phone calls are connected using VoIP in the form of SIP trunks (Session Initiation Protocol). SIP trunks act like telephone lines that operate via your broadband/data connection.

The advantages of an on-site solution are:

More Features – On-Site phone systems tend to offer more features
Self Managed – You can manage new users yourself
Less Bandwidth – PBX systems consume less bandwidth as the technology is on-site
Lower Cost – You only pay for lines and calls, not per user.

Packed full of features, such as call queuing and hunt groups plus some other great options. Our customers are in control of their calls 24/7.

With an on-site phone system, you can select the features that are right for you. All systems come with basic voice telephony and messaging. Including voice mail, message to email, call forwarding, audio conferencing and automated attendant. You may need mobility features, including one-number access and dial by name/extension.

Unified communications include instant messaging, presence, web collaboration, mobile access, video, and call recording

Our on-site solutions include:

Avaya IP Office

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Hosted & On-Site Features

VoIP phone systems, hosted and on-site, all come with a basic set of business features. Voicemail, hunt groups, auto attendant, call waiting and music on hold, etc.

Here we explain some of the new features you may be unaware of:

Any number

You can choose any virtual geographic number. Your business can appear to be located anywhere in the UK. You can choose 0800 or 03 numbers for permanent contracts or sort-term marketing campaigns.

Voicemail to email

Voicemail messages can be sent as an email attachment. Converted to audio files you can specify an email address to receive your missed calls.

Complete Mobility

For employees working from home, on the road or a different location. Our devices and apps keep them reachable at all times.

Video/Audio Conferencing

Multi-user conference calls, audio or video from multiple locations. So your teams never miss a meeting.

Call Recording/Monitoring

All calls can be recorded. Both inbound and outbound, for monitoring and customer enquiries. In some cases this function can be utilised for verbal contract purposes. See prices and how it works with Horizon HERE

Softphone

Installing software on your computer/tablet. You can remain connected without the need of a desktop handset. Although you may want to plug in a headset.

CRM Integration

As a key part of your business operations. Your CRM (Customer Relationship Management) can connect. This allows you to keep track of your interactions with prospects and customers.

Unified Collaboration

Collaboration features such as instant messaging, file sharing and planning. Makes collaborating with colleagues, customers, and suppliers straightforward. Available on your mobile app or soft-phone.

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Comms Connect business consultants spend quality time with your business to understand your communication needs and future growth.

Tel: 0345 370 5000
or email contactus@commsconnect.co.uk

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Business Phone Systems FAQ’s

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In the event of a power outage or loss of internet, your calls can be routed to another location. Soft-phone devices will have battery backup and can connect over 4G. Thus ensuring good continuity of service.

It is worth investing in a backup power supply to cover you in the event of a power outage.

For extended periods of a power outage or extended broadband issues, we can divert your calls to any location of your choice. We can help you with your disaster recovery plan to keep your business running.

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A small business may opt for a hosted phone system. With minimal up-front costs and manageable monthly costs.

Alternatively, small businesses may choose an on-premise system for extra functionality and control.

We can help guide you through your options and make sure you have a system that’s right for you.

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Security starts with the correct configuration, monitoring, and security updates. Every time you pick up a VoIP telephone, start a video conference or send an instant message. We can assure your identity is protected and conversation secured.

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