Horizon Hosted VoIP + Akixi Call Management

 

Akixi Logo

 

Horizon + Akixi = The Ultimate Business VoIP Phone System

 

 

Horizon

 

Horizon Phone System is a complete business VoIP phone system. Hosted in the cloud, Horizon provides easy control of your fixed and mobile calling.

A full-control portal lets administrators manage and configure to your exacting needs.

Supported with software updates, new features and your route to unified communications.

Benefits of using Horizon

  • A flexible system that enables home working
  • Multi-site without buying extra phone systems
  • Scale your operation with more or fewer connections
  • Resilient to interruption as calls will be re-routed anywhere you need them, fast
  • Choose any phone numbers you like from Scotland to Cornwall or Premium numbers
  • Safe in the knowledge your system is secure by monitoring user call patterns

Features

  • Call Recording inbound and outgoing
  • Super range of handsets and devices
  • Mobile client app twinned with your desk phone
  • Multiple hunt groups to handle route the calls to the right place
  • Total control with an intuitive portal

 

 

 


Horizon Collaborate

Horizon Collaborate

Horizon Collaborate improves productivity by increasing team working. Enhanced communication tools to collaborate and work wherever they might be.

Unified Communications
Video calling
Instant conferencing
Instant messaging
Presence

Horizon Call Centre

Horizon Call Centre

Perfect for dealing with inbound calls, from the smallest to the largest call centre. Managed from an intuitive web-portal.

Inbound call management
Call Queue
Assign to agents
Assign to supervisors
Total control with an intuitive portal

 


 

Akixi

Akixi is the new “go with” tool to enable in-depth and complex reporting.

Being able to analyse call data, particularly for call centers, to ensure the greatest amount of revenue is generated. A visual representation of key measures used as an instant reporting tool so that others within your business can see results.

There are three levels of commitment:

Akixi Lite

This is a basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports. Cradle to grave call reporting. Trend analysis in intervals such as half-hourly, per day, per week or per month.

Akixi 1000

A business dashboard that helps you manage your telephony resources and usage cost. Akixi 1000 provides real-time call analytics. Scrutinise your customers, supplier contacts and staff in real time. Desktop wallboard included.

Akixi 2000 

Complete contact centre tool allowing you to manage your staff, campaigns and resources . Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard included.

Akixi Wallboard

 

Akixi Features

Akixi

Lite

1000

2000

Historical Call List
Calls By Half Hour Interval
Calls By Day/Week/Month
Calls By Telephone Number
Unreturned Lost Calls
Extension List  cross
Extension BLF – Presence
Trunk Interface List
Calls By DDI
Active Call List
1000 Wallboard
External Content
Hunt Group List
DND Extension List
ACD Agent List
ACD Agent BLF
ACD/DND Activity Log
ACD N/A Code Usage
Calls By Account Code
2000 Wallboard

 

 

Speak to our experts about the features, costs and Options

Our customers stay with us knowing we will respond fast, and resolve any issue. No waiting in a long queue for a call centre operator; you call us, and we take it from there.

Consulting
Experienced account managers help you simplify the complex. Speed up implementation, and save you money.

Design & Installation
Comms Connect gets you up-and-running. Working with you side-by-side or a complete installation service from start to finish, our engineers know how to get it done.

Support
Choose the support service to suit your business. We deliver cost-effective support to ensure reliability and availability of your communications.

Feefo Gold Trusted Service

Comms Connect business consultants spend quality time with you.
They learn about the communications you need now and for future growth.

 

Tel: 0345 370 5000
or email contactus@commsconnect.co.uk

Akixi Enquiry

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