Horizon + Akixi = The Ultimate Business VoIP Phone System
Horizon Phone System is a complete business VoIP phone system. Hosted in the cloud, Horizon provides easy control of your fixed and mobile calling.
A full-control portal lets administrators manage and configure to your exacting needs.
Supported with software updates, new features and your route to unified communications.
Benefits of using Horizon
- A flexible system that enables home working
- Multi-site without buying extra phone systems
- Scale your operation with more or fewer connections
- Resilient to interruption as calls will be re-routed anywhere you need them, fast
- Choose any phone numbers you like from Scotland to Cornwall or Premium numbers
- Safe in the knowledge your system is secure by monitoring user call patterns
- Call Recording inbound and outgoing
- Super range of handsets and devices
- Mobile client app twinned with your desk phone
- Multiple hunt groups to handle route the calls to the right place
- Total control with an intuitive portal
Horizon Collaborate improves productivity by increasing team working. Enhanced communication tools to collaborate and work wherever they might be.
Horizon Call Centre
Perfect for dealing with inbound calls, from the smallest to the largest call centre. Managed from an intuitive web-portal.
Inbound call management
Assign to agents
Assign to supervisors
Total control with an intuitive portal
Akixi is the new “go with” tool to enable in-depth and complex reporting.
Being able to analyse call data, particularly for call centers, to ensure the greatest amount of revenue is generated. A visual representation of key measures used as an instant reporting tool so that others within your business can see results.
There are three levels of commitment:
This is a basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports. Cradle to grave call reporting. Trend analysis in intervals such as half-hourly, per day, per week or per month.
A business dashboard that helps you manage your telephony resources and usage cost. Akixi 1000 provides real-time call analytics. Scrutinise your customers, supplier contacts and staff in real time. Desktop wallboard included.
Complete contact centre tool allowing you to manage your staff, campaigns and resources . Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard included.
|Historical Call List||✔||✔||✔|
|Calls By Half Hour Interval||✔||✔||✔|
|Calls By Day/Week/Month||✔||✔||✔|
|Calls By Telephone Number||✔||✔||✔|
|Unreturned Lost Calls||✔||✔|
|Extension List cross||✔||✔|
|Extension BLF – Presence||✔||✔|
|Trunk Interface List||✔||✔|
|Calls By DDI||✔||✔|
|Active Call List||✔||✔|
|Hunt Group List||✔|
|DND Extension List||✔|
|ACD Agent List||✔|
|ACD Agent BLF||✔|
|ACD/DND Activity Log||✔|
|ACD N/A Code Usage||✔|
|Calls By Account Code||✔|
Speak to our experts about the features, costs and Options
Our customers stay with us knowing we will respond fast, and resolve any issue. No waiting in a long queue for a call centre operator; you call us, and we take it from there.
Experienced account managers help you simplify the complex. Speed up implementation, and save you money.
Design & Installation
Comms Connect gets you up-and-running. Working with you side-by-side or a complete installation service from start to finish, our engineers know how to get it done.
Choose the support service to suit your business. We deliver cost-effective support to ensure reliability and availability of your communications.